Privacy Policy
How BioXL collects, uses, and protects your information.
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, fill out forms, or communicate with our team.
Information We Collect
We may collect the following types of information:
Personal Information You Provide
- Name and contact information (email, phone number, mailing address)
- Health and wellness information relevant to our services
- Payment and billing information
- Communications you send to us
- Information provided through forms and questionnaires
Information Automatically Collected
- Browser type and version
- Device information
- IP address
- Pages visited and time spent on our website
- Referring website addresses
- Cookie data and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide and manage our wellness services
- Respond to inquiries and provide customer support
- Schedule consultations and manage appointments
- Send service-related communications
- Process payments and maintain records
- Improve our website and services
- Comply with legal obligations
- Protect against fraudulent or illegal activity
SMS/Text Message Communications
Collection of Mobile Phone Numbers
When you provide your mobile phone number and opt in to receive text messages, we collect and store:
- Your mobile phone number
- Your opt-in consent status
- Date and time of consent
- Method of consent (web form, verbal, etc.)
- IP address (for web-based opt-ins)
Use of Phone Numbers for SMS
We use your mobile phone number to send you:
- Appointment reminders and confirmations
- Treatment follow-ups and wellness check-ins
- Promotional offers and special discounts
- Program updates and health tips
- Important service announcements
- Billing and account notifications
SMS Consent and Opt-Out
By providing your phone number and checking the SMS opt-in box, you consent to receive recurring automated text messages from BioXL.
Message frequency varies. Message and data rates may apply.
To opt out: Text STOP to any message you receive from us. You will receive a confirmation of your opt-out.
For help: Text HELP or email info@bioxl.net.
SMS Data Protection
We will never sell, rent, or share your mobile phone number with third parties for their marketing purposes. Your phone number is used exclusively for BioXL communications as described in this policy and our SMS Terms & Conditions.
TCPA Compliance
We maintain records of all SMS opt-in consents in compliance with the Telephone Consumer Protection Act (TCPA) and applicable regulations. These records include timestamp, method of consent, and the specific consent language presented to you.
Information Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only:
- With service providers who assist in our operations (under confidentiality agreements)
- To comply with legal obligations or valid legal requests
- To protect our rights, property, or safety
- With your consent or at your direction
- In connection with a business transfer, merger, or acquisition
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance your browsing experience
- Analyze website performance and usage
- Remember your preferences
- Provide personalized content
You can control cookies through your browser settings. Disabling cookies may limit some website functionality.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information, including:
- Encryption of sensitive data
- Secure servers and databases
- Limited access to personal information
- Regular security assessments
However, no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Your Rights and Choices
You may have the right to:
- Access your personal information
- Request corrections to your information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Object to certain uses of your information
To exercise these rights, contact us at info@bioxl.net.
Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a minor, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.
California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA) and related laws. To learn more or to submit a request, please contact us using the information below.
Contact Information
BioXL / LIFEXMD LLC810 Saturn Street, Unit 20
Jupiter, FL 33477
Email: dtroth@bioxl.net
